{"id":1009,"date":"2025-03-25T09:15:35","date_gmt":"2025-03-25T09:15:35","guid":{"rendered":"https:\/\/yinyangstudio.es\/terms-and-conditions-of-use\/"},"modified":"2026-09-30T16:36:59","modified_gmt":"2026-09-30T16:36:59","slug":"terms-and-conditions-of-use","status":"publish","type":"page","link":"https:\/\/yinyangstudio.es\/en\/terms-and-conditions-of-use\/","title":{"rendered":"Terms and Conditions of Use"},"content":{"rendered":"\t\t
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Terms and Conditions of Use<\/b><\/b><\/h2>

At Yin Yang Studio, we are committed to offering you a high-quality service in a respectful and safe environment. These terms and conditions govern the use of our facilities, services, and digital platform. Please read them carefully.<\/p>

1. Use of Services<\/h2>

Class Bookings<\/h3>

Bookings must be made through our website or app, following the purchase of a trial class, single class, Class Pass or Membership, and are always subject to availability.<\/p>

People who make their booking through an external partner platform must manage it directly through the corresponding platform. In these cases, the cancellation, penalty, credit, refund and no-show policies will be those established by each platform and may differ from the conditions applicable to bookings made directly with Yinyang Studio.<\/p>

Punctuality and Access to the Studio<\/strong><\/p>

Each person is responsible for attending classes on time. We recommend arriving between 5 and 10 minutes before the start of the session.<\/p>

Yinyang Studio only has reception service during certain afternoon hours from Monday to Thursday. Therefore, in many cases it will not be possible to access the studio once the class has started.<\/p>

If reception service is available and the class has already started, a maximum 5-minute courtesy period will apply. After this time, access may not be permitted in order to avoid interruptions and ensure the proper development of the session.<\/p>

Minimum Age<\/h3>

The minimum age to attend Yinyang Studio classes is 18 years old.<\/p>

2. Payments, Memberships and Class Passes<\/h2>

Payments<\/h3>

All services must be paid for in advance.<\/p>

Memberships<\/h3>

Memberships begin on the start date selected by each person and automatically renew every month on the same date.<\/p>

For example, if a membership starts on the 12th, subsequent renewals will take place on the 12th of each month.<\/p>

When purchasing a membership through the app, you can choose for it to start immediately or schedule a later start date.<\/p>

The corresponding amount is charged on the start date and, from that point onwards, on each monthly renewal date.<\/p>

There is a \u20ac40 registration fee, payable only once when signing up, together with the selected membership.<\/p>

Memberships allow classes to be booked manually, subject to availability. Each person is responsible for managing their own bookings.<\/p>

The membership will remain active and will continue to renew automatically until cancellation is requested within the established notice period (15 days before the next scheduled payment; further information is provided in section 3).<\/p>

A minimum commitment period of 3 months applies to memberships. Members may always upgrade to a higher membership, but may not downgrade to a lower one until the initial 3-month period has ended.<\/p>

Class Passes<\/h3>

Class Passes allow you to book any available class while places remain available.<\/p>

They do not renew automatically. Once a Class Pass has been used up or expired, a new one must be purchased.<\/p>

The validity period and number of classes included in each Class Pass will be those indicated at the time of purchase.<\/p>

The Class Pass is activated when you book your first class and its validity period begins from that point onwards.<\/p>

Class Recovery<\/strong><\/p>

For unlimited Memberships, unattended classes cannot be recovered. For Class Passes, classes can be recovered at any time (provided they are cancelled correctly) and are subject to monthly expiry.<\/p>

3. Membership Cancellation and Pauses<\/h2>

Membership Cancellation<\/h3>

Cancellation requests are processed by the studio and must be submitted in writing, preferably by email, at least 15 days before the next scheduled payment.<\/p>

Cancellation requests may also be submitted via WhatsApp, although we recommend using email so that the request is properly recorded and can be processed correctly.<\/p>

Simply stopping attendance or ceasing to use the membership will not, under any circumstances, result in its automatic cancellation without prior notice.<\/p>

Requests received less than 15 days before the next scheduled payment will be considered late, meaning that the following membership fee will be charged and the cancellation will take effect for the subsequent billing cycle.<\/p>

Once the request has been received and processed, Yinyang Studio will confirm the cancellation.<\/p>

Cancellation results in the loss of subscription seniority and, where applicable, any previous, promotional or special rate associated with the membership.<\/p>

If you subsequently wish to purchase a membership again, the rates and conditions in force at that time will apply, including the applicable registration fee, if any.<\/p>

Voluntary Membership Pause<\/h3>

A pause must be requested in writing, preferably by email, stating the requested start date and duration.<\/p>

Each person may pause their membership for a maximum of 2 months per year, consecutively or non-consecutively, by paying a \u20ac25 maintenance fee for each month of the pause.<\/p>

The pause allows you to retain your subscription seniority and, where applicable, your previous rate or any special conditions associated with the membership.<\/p>

During the pause period, the membership will remain inactive and no bookings associated with it may be made.<\/p>

Once the requested pause period has ended, the membership will automatically reactivate and the corresponding billing will resume.<\/p>

Medical Pause<\/h3>

In the event of illness, injury, pregnancy, postpartum recovery or any other medical circumstance that temporarily prevents physical activity, the pause must be requested in writing, preferably by email, indicating the approximate period during which physical activity will not be possible.<\/p>

The membership may be paused free of charge for as long as necessary, provided that the situation is duly justified with sufficient supporting documentation.<\/p>

Yinyang Studio may request only the information necessary to verify the temporary inability to engage in physical activity.<\/p>

The duration of the pause will be determined on a case-by-case basis. Once processed, Yinyang Studio will confirm the pause and the expected reactivation date.<\/p>

4. Class Cancellation Policy<\/h2>

Bookings may be cancelled without penalty up to 6 hours before the start of the class through our website or app.<\/p>

Cancellations made within the 6 hours preceding the start of the class will be considered late cancellations.<\/p>

Class Passes<\/h3>

When a booking associated with a Class Pass is cancelled late or the person does not attend the class, the credit used for the booking will be considered consumed and will not be recoverable.<\/p>

Unlimited Memberships<\/h3>

For Unlimited Memberships, late cancellations, no-shows without prior cancellation, and arrivals after the established 5-minute access grace period will incur a \u20ac5 penalty.<\/p>

Force Majeure Exceptions<\/h3>

Once the 6-hour cancellation period has passed, the cancellation policy will be strictly applied unless there is an exceptional or force majeure circumstance that is duly justified.<\/p>

The following may be considered, among other circumstances:<\/p>

  • a medical emergency or accident involving the person or a member of their household;<\/p><\/li>

  • hospitalisation or an unforeseen medical situation that makes attendance impossible;<\/p><\/li>

  • a serious family emergency or the death of a close person;<\/p><\/li>

  • any other exceptional, unforeseeable and unavoidable circumstance that can reasonably be substantiated.<\/p><\/li><\/ul>

    Ordinary personal inconveniences, changes in schedule, work commitments, forgetfulness or normal difficulties in travelling to the studio will not, as a general rule, be considered force majeure circumstances.<\/p>

    Yinyang Studio may also exceptionally apply flexibility to this policy when extraordinary general circumstances arise, such as weather alerts, severe storms, serious mobility or transport disruptions, emergency situations or other external circumstances that may significantly affect attendance or the operation of the studio.<\/p>

    These exceptions will be assessed by Yinyang Studio based on the specific circumstances and will be applied according to criteria of reasonableness and proportionality.<\/p>

    5. Refunds<\/h2>

    Services that have been purchased and properly provided will not be refundable once used.<\/p>

    Refund requests arising from exceptional circumstances will be considered on an individual basis, without prejudice to any rights legally applicable to consumers.<\/p>

    6. Health and Physical Activity<\/h2>

    By participating in Yinyang Studio activities, each person declares that they are in suitable condition to engage in physical activity.<\/p>

    If there is any injury, medical condition, pregnancy or other circumstance that may affect participation in physical activity, it must be communicated to the instructor before the class begins whenever relevant to carrying out the activity safely.<\/p>

    Any instructions or adaptations provided during classes do not in any way replace the diagn<\/p>

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