Terms and Conditions of Use
At Yin Yang Studio, we are committed to offering you a high-quality service in a respectful and safe environment. These terms and conditions govern the use of our facilities, services, and digital platform. Please read them carefully.
1. Use of Services
· Booking Procedures (How it Works):
Class bookings must be made through our website or app following the purchase of a Class Pack (Bono) or an Unlimited Monthly Membership, and are subject to availability.
Punctual Attendance (Late Arrival Policy):
It is each participant’s responsibility to attend classes punctually. We recommend arriving 10 minutes prior to the scheduled start of your booked class.
Late entry may not be permitted to avoid disrupting the session.
Reception services are available during specific hours only. Therefore, in many cases, access to the studio will not be possible once the class has started (5-minute grace period).
Minimum Age
To attend classes, you must be at least 16 years old. Minors will require the express consent of their legal guardian.
2. Payment and Cancellation Policy
• Payment: All services must be paid for in advance.
• Cancellation Policy
You can cancel any booking up to 6 hours before the class. If you cancel later, the class credit will not be recoverable for Class Packs (Bonos), and Unlimited Monthly Memberships will incur a €5 penalty for each absence or arrival later than the 5-minute grace period once the class has already started. All cancellations can be made on our website/APP.
Class Recovery:
In the case of Unlimited Monthly Memberships, missed classes cannot be recovered. In the case of Class Packs (Bonos), classes can be recovered at any time (provided they are cancelled correctly) and are subject to a monthly expiration date
Differences Between Monthly Membership and Class Packs (Bonos):
Bonus: Provides the flexibility to join classes based on availability; fixed recurring bookings cannot be scheduled. These packs do not renew automatically; once the month has ended, a new pack must be purchased.
Unlimited Monthly Membership: You can schedule fixed weekly reservations at designated times or book manually based on your availability. It renews automatically every month. To cancel your membership, a minimum of 1 week’s notice before the next renewal is required.
• Montly Payments
Monthly payments must be made on the 1st of the month to keep your reservations guaranteed. If you start your membership after the month has already begun, the payment will be prorated, and the amount corresponding to the remaining days of the month will be charged.
• Refunds: No refunds will be issued, except in exceptional situations that are duly justified and subject to approval.
3. Client responsability
• Health: By participating in our activities, you confirm that you are in a physical condition suitable for exercise.
• Studio Rules: It is essential to respect the rules of conduct and to take care of the equipment.
• Injuries and Damages: Yin Yang Studio is not responsible for injuries, accidents, or damages resulting from improper use of the facilities or failure to follow staff recommendations.
4. Use of the digital platform
• Privacy: By using our website or app, you agree to our privacy and cookie policies.
Prohibitions: The use of the platform for fraudulent purposes is prohibited, such as creating multiple accounts to obtain unfair advantages.
5. Modifications to the Terms
Yin Yang Studio reserves the right to modify these terms at any time. Any changes will be notified through our website or by email, as appropriate.
Inclusive language
At Yin Yang Studio, we are committed to inclusion and diversity. That’s why we have adapted our language so that everyone, regardless of their gender, age, background, or condition, feels welcome.
Some measures we adopt:
• Inclusive wording: In our texts, we use inclusive and neutral language so that everyone feels represented.
• Personalized attention: We adapt to each person’s needs. If you have specific requirements, feel free to let us know.
• Respect and coexistence: We promote an environment where each individual is fully respected, ensuring considerate treatment toward all identities.
If you have any suggestions for improvement, we would be happy to hear from you. This space is for everyone—your voice matters!
Client Responsibilities and Risks
At Yin Yang Studio, we want you to fully enjoy our classes, but it is also important that you understand the responsibilities you assume when participating in our activities.
Client Responsibilities:
1. Physical condition and health:
Before attending our classes, make sure you are physically and health-wise able to participate in physical activity. If you have any medical condition, injury, or pregnancy, inform us in advance so that we can adapt the classes to your needs or, if necessary, recommend that you consult a medical professional.”
2. Use of facilities and equipment:
The client is responsible for properly using the facilities and equipment provided by the studio. Any damage caused by improper use may be the client’s responsibility.
3. Compliance with rules:
Respect the studio rules and follow the instructors’ directions to ensure a safe and enjoyable experience for all participants.
Risks Associated with Physical Activity:
The practice of any physical activity involves certain inherent risks, such as muscle injuries or falls.
By participating in our classes, you acknowledge and accept these risks, releasing Yin Yang Studio from any liability in case of injury or accident, provided that the safety recommendations given have been followed.
Disclaimer of Liability:
Yin Yang Studio is not responsible for injuries, accidents, or damages resulting from failure to follow the recommendations provided by our instructors or from improper use of our facilities.
If you have any doubts about your ability to perform certain activities, we recommend consulting a doctor before participating.
Personal Data Processing
Data Controller: Yin Yang Studio SL
c/Cortit nº6, local 1. Barcelona, España
Email: yinyangestudi@gmail.com